Nurobouncetral does not offer real-money gambling. All games on our premises — slots, table games, and casual lounges — are provided strictly for entertainment, social enjoyment, and hospitality experience. No prizes of monetary value are awarded as winnings. Despite this, we believe that any environment featuring gaming experiences must promote awareness, balance, and responsibility, which is why we have built our programme around the principles below.
1. Our Commitment
We are committed to:
- Maintaining a transparent, entertainment-only gaming environment;
- Restricting access to adults aged 18 or older;
- Training all gaming-floor staff in responsible-play awareness and intervention;
- Offering free tools and resources for any guest who wishes to set personal limits;
- Cooperating with Finnish health authorities and recognised support organisations.
2. 18+ Access Policy
Access to all gaming areas at Nurobouncetral is strictly limited to guests aged 18 years or older. Valid government-issued photo identification is required and may be requested at any time by our staff. Anyone unable or unwilling to verify their age will be politely asked to leave the gaming area. Minors are warmly welcomed in our hotel, dining venues, family-friendly pool hours, and select amenities, but never inside gaming zones.
3. Healthy Play Principles
Even when gaming is purely for entertainment, healthy habits matter. We encourage all guests to:
- Take regular breaks — step away every 30–45 minutes for fresh air, water, or a short walk;
- Set personal time limits — decide how long you want to play before you start, and respect that limit;
- Avoid playing when emotionally vulnerable — never use gaming as an escape from stress, sadness, or distress;
- Avoid mixing alcohol with extended play — alcohol can impair judgement and reduce enjoyment;
- Treat games as entertainment, never as a source of income or validation;
- Maintain balance — explore the spa, pool, dining, and outdoor activities so gaming remains one part of a varied stay.
4. Recognising Warning Signs
While our offering is entertainment-only, we want guests and loved ones to recognise general warning signs of unhealthy gaming or gambling behaviour, especially before or after visiting other venues. These can include:
- Spending more time or money on gaming than intended;
- Feeling anxious, irritable, or restless when not playing;
- Hiding the extent of play from family or friends;
- Borrowing money or neglecting work, studies, or relationships to play;
- Continuing to play to "chase" losses or to relive winning feelings;
- Experiencing sleep disturbance or low mood related to gaming.
If any of these resonate with you or someone close to you, we strongly encourage seeking support from one of the organisations listed below.
5. Self-Limit & Self-Exclusion Tools
We offer the following on-site tools, free of charge and confidentially:
- Time-out request: ask reception or any host for a 24-hour or 7-day pause from the gaming floor;
- Property self-exclusion: a written request to be excluded from gaming areas at Nurobouncetral for 1, 3, 6, or 12 months;
- Reminder service: opt in to receive gentle reminders after a set time of play;
- Wellbeing concierge: confidential conversations with trained staff who can help direct you to support resources.
To activate any of these tools, simply contact our front desk or email [email protected].
6. Support for Guests & Loved Ones
If you or someone you know is struggling with gambling-related concerns, free, confidential help is available:
- Peluuri (Finland) — peluuri.fi · helpline 0800 100 101 (free, anonymous);
- Peli poikki — online treatment programme available through THL (Finnish Institute for Health and Welfare);
- GamCare (international, English-language) — gamcare.org.uk;
- Gamblers Anonymous — gamblersanonymous.org;
- Mielenterveystalo.fi — Finnish mental-health portal with self-help resources.
In an emergency or crisis, call the Finnish national emergency number 112 or the Mental Health Crisis Helpline at 09 2525 0111.
7. Protection of Minors
Protecting minors is a non-negotiable priority. In addition to strict ID checks at gaming entrances, we:
- Train staff to recognise and refuse underage entry;
- Position gaming zones away from family and child-friendly areas;
- Recommend parental-control tools (such as Google Family Link or Apple Screen Time) for guest devices;
- Avoid all marketing imagery depicting minors in gaming contexts.
8. Staff Training
Every member of our gaming, hospitality, and management teams completes annual responsible-gaming training covering:
- Recognising signs of distress or harmful play;
- Approaching guests with empathy and discretion;
- Activating self-exclusion and limit tools;
- Referring guests to professional support organisations.
9. Marketing Standards
Our marketing communications are designed to be honest, balanced, and free from imagery that targets vulnerable individuals. We do not promote gaming as a route to financial success, social status, or stress relief, and we never market to anyone under 18.
10. Contact Our Wellbeing Team
If you would like to discuss any aspect of responsible play, request self-exclusion, or share feedback on our programme, please reach out at any time:
Email: [email protected]
Phone (24/7 reception): +358 16 555 0123
In person: speak with any host on the gaming floor or at the front desk — every conversation is treated with the utmost discretion.